EUGIN

Eugin Portugal is part of the Eugin Group, a global group present in 9 countries with over 25 years of experience in assisted reproduction treatments.

Before discovering ViGIE, the EUGIN Clinic faced significant challenges: monitoring not only the state of their sensitive laboratory equipment but also the environmental conditions within the lab. “We had difficulty knowing, in real time, if everything was working correctly — from the incubators to the temperature and humidity levels in the laboratory. This caused a lot of concern, especially outside of regular business hours, on weekends, and during the night,” shared Dr. Ana Paula Sousa, the clinic’s head embryologist.

Why choose ViGIE?

When EUGIN discovered ViGIE, they realized it was more than just another monitoring solution; it was the answer to an urgent need. “What won us over was the ability to access all critical lab data in real time, whether on a computer or mobile phone. Receiving automatic alerts at any time of day has brought us unprecedented peace of mind,” explained Dr. Ana Paula Sousa. The capacity to continuously monitor both the environment and equipment enabled EUGIN to immediately react to any deviation from ideal conditions.

Real Day-to-Day Impact:

A recent incident underscores the importance of the ViGIE system for the clinic. “This summer, we had an air conditioning issue after an external power outage. The HVAC system didn’t restart correctly, and the lab temperature began to rise quickly. Thanks to ViGIE’s alerts, we were notified immediately and arrived at the clinic in time to stabilize conditions. This happened on a Friday night, and if it hadn’t been for ViGIE, the incubators might have operated in unsuitable conditions, potentially compromising the quality of our samples,” she recalls.

Easier audits:

In addition to ensuring continuous quality, ViGIE has also facilitated audit and compliance processes. “We’ve had several audits, both internal and external, where we were able to demonstrate how we control our environment and the condition of our equipment. The auditors were impressed by the ability to view real-time data, compare trends, and provide reports quickly and intuitively,” she highlighted.

The Importance of Real-Time Data and Customer Support:

ViGIE has become an essential tool for the EUGIN team, delivering accurate, continuous information about lab conditions and equipment status. “I use the platform every day to check the temperature, humidity, and status of our incubators and storage containers for biological materials. Knowing that everything is operating optimally is invaluable,” she emphasized. “Customer support has also been exceptional — they’re quick to respond, whether it’s for technical questions or budget requests.”

A Real Game Changer:

For the EUGIN Clinic, ViGIE is more than a simple monitoring system — it’s the solution that has brought confidence, improved operational efficiency, and ensured the safety and quality of their sensitive samples. “ViGIE has given us a level of control and reliability we didn’t have before. It’s an essential part of our daily operations and a safeguard for the hopes and dreams of our patients,” concluded Dr. Ana Paula Sousa.